LOCATION & TRANSPORTATION
1. WHERE IS THE HOTEL LOCATED?
Park Shore Waikiki is located on the Diamond Head side of Waikiki, directly across from world-famous Kuhio Beach and Kapiolani Park in Waikiki, Oahu, Hawaii.
Our property’s address is: 2586 Kalakaua Avenue, Honolulu, Hawaii 96815
Our property’s phone number is: 1-808-923-0411
Our property’s toll-free phone number is: 1-855-843-3820
Our Reservation email address is: reservations@parkshorewaikiki.com
2. WHAT ARE YOUR GUEST PARKING CHARGES?
Our overnight parking charges are:
- Effective August 1, 2021 - Overnight hotel guest parking: Valet parking $48 per day plus tax with in/out privileges
Parking at our restaurants or events:
- $6 for the first two hours, $6 each additional hour (subject to change)
NOTE: Oversized vehicles will not fit in the hotel parking garage. If you have what you believe may be an oversized vehicle, please call the hotel to confirm whether the garage can accommodate the vehicle.
3. WHAT OTHER TRANSPORTATION SERVICES ARE AVAILABLE?
Hui car share is a convenient car rental app, with pickup locations in downtown Waikiki. Rent by the day or hour, and skip the rental counter with direct access to your reserved vehicle through the app.
Local taxi companies are also on call day and night.
In addition, Uber and Lyft services are available.
RESERVATIONS
1. WHAT IS THE COST OF THE RESORT FEE AND WHAT IS INCLUDED FOR THAT FEE?
We have combined the most widely used services and amenities into the Daily Resort Amenity Fee for guests to enjoy throughout their stay. The Resort Amenity Fee applies to all reservations and is a nightly charge plus taxes, per occupied room per night. The fee, taxes, and inclusions are subject to change at any time without notice.
DAILY RESORT FEE:
$46 + Taxes* per night
RESORT FEE INCLUSIONS:
- Unlimited Local & Long-Distance Calls
- GoPro® Usage – Hero 7, With Select Accessories
- In-Room Hawaiian Blend Coffee
- Sunscreen & After-Sun Lotion, Located Poolside
- High-Speed Internet
- 3rd Floor Pool & Deck (8am-Sunset)
- Use Of Beach & Pool Towels
- Ice Machines (Floors 3,7,10,14 & 18)
- Fitness Center located 3rd Floor(6A-9P)
- Luggage Storage For Early Arrivals/Late Departure
- Wake-Up Call Service
- In-Room Google Chromecast® Entertainment Streaming
- 10% Discount at Giovanni Pastrami
- 10% Discount at Honolulu Beerworks
- International Marketplace Discount Voucher
- Park Shore Yoga (Fridays at 7:00 AM)
Please note:
The fee amount, taxes, and inclusions are subject to change at any time without notice.
By Hawaii State law, the Transient Accommodation Tax 13.25%, in addition to the Hawaii State Excise Tax 4.712% will be imposed on the Resort Amenity Fee for all new and existing reservations. The total amount will be $54.27 USD per room per night. The fee amount, taxes, and inclusions are subject to change at any time without notice.
2. WHAT ARE THE HOTEL TAXES?
By Hawaii state law, there are two hotel taxes: The Transient Accommodations Tax of 13.25% and the General Excise Tax of 4.712%
Taxes are subject to change at any time without notice.
3. DO YOU HAVE ACCESSIBLE GUESTROOMS?
We have dedicated ADA guestrooms that are equipped with grab bars, roll in showers, shower chair. We also have TDD equipment available on request. Please inquire with our front desk or reservations department for any special requests prior to your arrival: 808-923-0411.
4. WHAT ARE YOUR EXTRA PERSON CHARGES? ARE ROLLAWAY BEDS OR CRIBS AVAILABLE?
Extra person charges (3rd and 4th person) are $45 plus taxes per night. Rollaway beds are available for $45 + tax per night. Rollaway bed is included in extra person fee.
Maximum one rollaway per room.
Pack & Plays are available for $25 USD per day.
5. WHAT IS YOUR CANCELLATION / DEPOSIT POLICY?
Cancellation Policy: Cancel 72 hours (3 day) prior to your arrival date to avoid penalty of one night room and tax. For arrivals during the Holiday season (12/24 - 1/2), any modified or cancelled reservations within 30 days of arrival date will be charged the FULL STAY of the original reservation. The cancellation charge is non-refundable, and non transferable. All charges will be processed and confirmed in USD.
For our Weekly Stay Rate, cancellation policy is 21 days prior to arrival to avoid a full-stay penalty.
6. DOES YOUR HOTEL ACCEPT PETS AND WHAT IS THE PET POLICY?
Park Shore Waikiki will only allow service animals as defined under the Americans with Disabilities Act.
7. WHAT CREDIT CARDS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, Discover cards. We do not accept cash deposits.
8. WHAT ARE THE FREE REWARDS MENTIONED ON THE WEBSITE?
We partner with Stay Wanderful / Laasie to provide additional perks and rewards for guests booking through our website. For more information click here.
FACILITIES & SERVICES
1. DO YOU HAVE A FITNESS CENTER? WHAT ARE THE HOURS?
Yes, we have a fitness facility with the latest equipment located on the 3rd floor. Open to hotel guests only, daily 6am – 9pm*.
2. DO YOU HAVE A SWIMMING POOL? AND WHAT ARE THE HOURS?
Yes, our large, stunning swimming pool offers some of the best ocean and sunset views on the island. Enjoy your time in the sun on a lounge chair or cabana.
Our pool is open daily from: 8am - Sunset
Towels are available at the front desk
3. IS THERE DRY CLEANING OR GUEST LAUNDRY AVAILABLE?
We have coin-operated laundry facilities on property.
We offer off-property dry cleaning services.
Dry cleaning can be dropped off daily to the front desk by 8:00 a.m. to be returned to the property after 6:00 p.m. Any dry cleaning received after 8:00 a.m. will be returned to the property the following day at 6:00 p.m.
GENERAL
1. DO YOU HAVE ROOM SERVICE?
No. However, we partner with Lulu's Waikiki (2nd floor), to provide in-room dining options.
2. DO YOU ALLOW SMOKING ON PROPERTY OR IN YOUR GUESTROOMS?
For the comfort of all our guests, we do not allow smoking anywhere on our property or in our guestrooms including on room balconies. A smoking fee of $350 will be assessed for each violation.
3. WHAT TIME IS CHECK-IN AND CHECK-OUT?
Our check-in time is 3 p.m.
Our check-out time is 11 a.m.
4. WHAT CURRENCY DOES THE HOTEL ACCEPT?
All are rates are quoted and collected in USD only
5. How often is housekeeping services?
Housekeeping service is conducted every other day, however, if you require additional service or need a refresh of items in your room, please feel free to call down to our Guest Services team and we’ll be more than happy to assist you further.